IT solutions

Based on IRP Process Frame and IRP Process Intelligence

IRP DEBT COLLECTION — CREDIT MANAGEMENT SYSTEM

The software product serves as an add‑on to a bank’s CRM system, enabling efficient management of accounts receivable. IRP DebtCollection includes tools for various stages of borrower interaction — payment monitoring according to the schedule and overdue debt collection. To reduce default rates and late payments, IRP DebtCollection provides:

• Data exchange with the bank’s existing software
• Grouping of overdue debts by selected criteria
• Employee activity monitoring and generation of various reporting forms

Advantages and opportunities»

IRP QUALITY MANAGEMENT SYSTEM – QUALITY MANAGEMENT SYSTEM

The solution is designed to create a Quality Management System (QMS). Formalizing organizational processes based on Business Process Management (BPM) principles ensures automatic compliance with ISO 9001:2000 requirements. The implementation of a quality management system enables an organization to significantly reduce its dependence on the “human factor” and mitigate operational risks.

IRP ProcessFrame allows the quality management system to be integrated at the business process design stage, enables operational monitoring of process status through data collection on process execution, ensures control over employee performance, and provides customizable report generation. The solution also enables automated notifications to authorized staff regarding project milestones and process deviations.

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Manager (quality officer) workstation »

SLA CONTROL SYSTEM

The solution is designed for real-time monitoring of key performance indicators. It enables infrastructure and process modelling with user-friendly visualization. The solution provides control over processes distributed across applications, users, partners and clients.

The solution is based on the IRP ProcessIntelligence business activity monitoring software product. It enables the creation of unlimited user-friendly diagrams and centralized monitoring of the company’s technological and business processes from a single-entry point, without altering existing technologies. Built‑in templates allow for rapid rule creation and deployment. These rules help visualize the current status of business processes and can also be used to generate and send various customized messages to executors via multiple communication channels, depending on the situation.

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SITUATION CENTRE

The solution is designed to create a unified user interface for accessing data stored in various sources, enabling comprehensive information retrieval on the requested entity.

The electronic system enables the creation of a single portal for accessing data from source systems, with capabilities for data collection and consolidation from various sources, quick access to archived and unstructured data (documents, video, telephone conversations), and search across multiple attributes. For security purposes, flexible user access rights, data encryption, digital signatures and unified information exchange auditing are supported. The system supports various communication channels, including for mobile users.

CORPORATE TREASURY

The solution is designed to obtain financial information from various sources for the purpose of operational financial performance analysis.

The electronic system provides the ability to collect financial data from servicing banks, accounting and payment systems. It enables the configuration and real‑time monitoring of various key financial indicators for analysis and alerting authorised employees via multiple channels when specific business events occur.

UNIFIED RETAIL FRONT-OFFICE

The electronic system enables the creation of remote client manager workstations through access to the Customer’s various information systems via multiple channels through a single user interface. Security features include data encryption, electronic signatures and unified audit of information exchange.

MULTI-CHANNEL BANKING

The solution is designed to support distributed transactions across various communication channels.

The electronic system enables the integration of the Customer’s information systems into a unified information space, with the capability to automatically process client documents received via multiple channels (Internet, WAP, telephone, SST, ATM). The system supports data encryption, electronic signatures, session keys, and provides user action and information exchange auditing.

UNIFIED CLIENT AND REFERENCE DATA REGISTRY 

The solution is designed to synchronize heterogeneous client information stored across various systems, as well as any other reference data.

The electronic system enables the consolidation and enrichment of client data from various Customer systems, allowing searching, adding, modifying and viewing of data from a single point via multiple channels. Flexible universal reference storage supports the management of diverse reference information. The unified registry technology enables automatic synchronization across various systems by integrating data-consuming applications. The system supports configurable access rights, data encryption, electronic signatures, and provides user action and information exchange auditing.

FINANCIAL MONITORING OF BANK CLIENTS

The solution is designed for collecting client information from various sources for subsequent operational analysis.

The electronic system enables the collection of client information through integration with various source systems. Using IRP ProcessFrame, it is possible to build a scoring system for operational analysis with flexible configuration of indicators reflecting various client performance metrics, as well as tracking indicator status across different business processes. The technology enables customised notifications to authorised staff regarding changes in key indicators.

The solution is intended for credit institutions providing a wide range of financial services to individuals and legal entities.

Based on IRP Process Frame and IRP FrameDoc

ELECTRONIC ARCHIVE

The IRP FrameDoc Electronic Archive solution is designed to build an archive (repository) for any electronic documents, as well as digital images (scans) of paper documents.

The solution enables the creation of an electronic archive structure, its population (mass and regular conversion of information from hard copy into electronic form, bulk and ongoing import of electronic documents), secure storage, and provides management and usage functions (registration, access rights, search, viewing, printing).

The electronic system allows tracking the physical location of hard‑copy documents. It is an integral part of the corporate electronic document management system. When installed remotely, users can access the system via a browser. The system integrates with specialised storage systems and communication channel security systems.

CONTENT-MANAGER

The IRP FrameDoc Content Manager solution is designed to create an automated electronic document management system.

The product addresses a wide range of functional tasks, including: document access via thin client technology; client authentication; administration of roles, rubrics and document access rights; document routing and approval workflows.

A user-friendly interface, simple document handling, easy administration and robust security are the advantages that make working with IRP FrameDoc Content Manager both efficient and convenient.

The product serves as the foundation for the following solutions:

• Management of organizational and administrative documents

The solution is designed to build an electronic management system for the most common category of management documents — organizational and administrative documents: organizational, directive, reference and information documents.

The solution enables efficient document handling as a means of communication between management objects and subjects: regulatory framework, sources of information on management impact, basis for decision-making, recording and communicating decisions to executors, execution monitoring and verification, and evaluation of results.

• Documentation support for management

The solution is designed to build an electronic management system for all documentation and document flows involved in management support: ORD, accounting, personnel and other documents, providing documentation and organization of official document workflows.

The solution enables the creation, processing, routing, storage and use of management documents for management decision-making and control over their use — i.e., it supports management document workflow throughout the entire document lifecycle. The solution integrates with other specialized systems (accounting, HR, etc.), serving as a single-entry point to management information.

• Corporate document workflow

The solution is designed to build an electronic management system for all documents and document flows within an organization or enterprise: management support, core activity documentation, archives, employee collaboration.

The solution enables the movement of various document types from creation through circulation, execution and storage, to destruction across the entire organization (whether local or geographically distributed). The electronic system supports all types of organizational and enterprise activities. It integrates with other specialized systems (management support, archives, accounting, HR, banking, warehouse, customer and supplier interaction, technological, engineering, mail, etc.), serving as a single entry point to the organization’s information resources and providing users with customized workstations depending on their activity type.

• Electronic catalogue 

The solution is designed to build an electronic system for organizing and managing electronic catalogues (cards, inventories, stock books, registers, records, product lists, etc.).

The solution enables the creation of electronic catalogues in accordance with requirements, and provides management and usage functions: access rights, search, viewing (both electronic cards and originals), data extraction, and reporting. The solution represents an administrative and user-oriented evolution of traditional non-electronic repositories (libraries, archives, etc.) and serves as the first step towards a full-scale electronic archive.

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ONLINE ARCHIVE

The Online Archive solution is designed to provide regulated online access (via the Internet) to document archives.

The solution enables to create an electronic archive for organizations with geographically distributed structures, with management, population and access via the Internet (Intranet) using a standard web browser from anywhere in the world.

The solution can also be provided as part of an ASP model, which, in addition to the online archive, includes the option to outsource the storage of paper documents; scanning, indexing and entry of documents into the electronic archive; as well as the electronic archive infrastructure itself (servers, storage devices, etc.) and its technical support.

Data Center presentation

CUSTOMER CONTACT MANAGEMENT

The solution is designed to build an electronic system for managing documents and events in real-time customer interactions within service business processes.

The solution enables the creation, routing and storage of specialized documents (by activity type — service, support), as well as the ability to respond to (initiate, monitor) document‑related events and actions, from the moment a request is received through its distribution, execution, response, and retention of the complete interaction history with the client. The solution supports real‑time interactive communication with the client and full formalization of interactions in accordance with established procedures.

KNOWLEDGE BASE MANAGEMENT

The solution is designed to build an electronic system for managing distributed databases and archives, consolidating them into a single knowledge base (mega‑archive).

The solution enables automated creation (structuring) of a unified knowledge base (mega‑archive) based on the structures of individual distributed databases and archives, as well as management and usage functions (access rights, search, viewing, printing). The solution serves as a single entry point and provides document search across all possible criteria (rubrics, context, morphology, implicit). The electronic system features an intelligent mechanism for generating document selections and reports on specified topics.

Solutions for the Financial Sector

Technical errors, information gaps and human errors lead to losses and missed opportunities. These risks are critical when your success depends on the accuracy and timeliness of operations and the absence of failures. Understanding the challenges facing organisations in the financial sector, we have developed a number of solutions to reduce business operation costs and improve manageability.

Many banks offering lending services to both legal entities and individuals face problems of late repayment or loan default. The rate of defaults and late payments can be significantly reduced through continuous borrower data monitoring. IRP Technology has developed a way to simplify this labour-intensive and costly process — IRP DebtCollection.

The abundance of information systems from different vendors complicates the integration of new systems into existing IT infrastructures. However, with a set of services, it is possible to create complex, distributed and fully controlled technological processes with minimal involvement from financial sector suppliers, solve internal infrastructure tasks in the shortest possible time, and bring new products and services to market. IRP Technology addresses integration challenges based on modern service-oriented architecture technologies.

To reduce operational risks and improve management responsiveness, managers and responsible staff need reliable, real-time information on key performance indicators. This task is addressed by IRP ProcessIntelligence. The product belongs to the class of BAM (Business Activity Monitoring) systems.

To minimise the cost of implementing and maintaining a quality management system, the IRP Quality Management System (Quality Officer Workstation) is a convenient solution. Formalising organisational processes based on BPM (Business Process Management) principles ensures automatic compliance with ISO 9001:2000 requirements. The implementation of a quality management system significantly reduces the organisation’s dependence on the “human factor”.

The IRP FrameDoc suite of software applications provides effective implementation of management technologies: document workflow organisation, employee performance monitoring, integration of electronic and paper document workflows, and the creation of electronic archives.

Solutions for the Construction Sector

All solutions are integrated with each other and built on a single integration bus. To build an information management system for a construction company, the following tasks must first be addressed:

• Streamline and securely store documentation — using the IRP FrameDoc Electronic Archive.
• Organize document workflow and monitor employee performance — using the IRP FrameDoc Content Manager electronic document management solution.
• Ensure secure storage of information (electronic or paper) — through storage outsourcing and Online Archive services.

To coordinate business processes within a construction holding, you can use:

A system for monitoring key performance indicators of subsidiaries, real‑time monitoring of operational risks, and fast, managed response to errors in the organisation’s technical infrastructure or business processes — IRP ProcessIntelligence business process monitoring.

Solutions to reduce the number of errors in business processes and minimise the time and cost of implementing and maintaining a quality management system — IRP Quality Management System (Quality Officer Workstation).